Frequently Asked Questions
Expert answers to your skincare and order inquiries.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day money-back guarantee on all products purchased directly from our site. If you are not satisfied, please contact our support team to initiate a return.
Are Lancer Skincare products cruelty-free?
Yes, Lancer Skincare is committed to ethical practices. We do not test our products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within one hour of placement to request any changes or cancellations.
Are your products safe for sensitive skin?
Many of our products are formulated for all skin types, including sensitive skin. However, we recommend reviewing the ingredient list and performing a patch test before full application.